The Following are the conditions for accepting goods for Shipping: It is imperative that you provide us with detailed information on your intended shipment so as to render you our best possible services.

• When clearing personal items, the customers must attend the customs office with our staff during the clearing process.
• A copy of the customer`s passport and /or citizenship papers must be kept with the shipping documents.
• The customers and/or their suppliers must fill up a declaration form when goods are being delivered.
• When Empathy Trade Concern is the shipper, Empathy Freight must do the packing of the goods.
• When goods are delivered, and a Declaration form has been filled out, a thorough check must be carried out to verify whether they are correctly matched and are complete.
• An information form must be completed for each customer`s shipment.
• Please notify us beforehand if you have any fragile or anything which needs special packing.
• Empathy Freight will only pick up goods from the supplier`s shop, factory or warehouse. Deliveries from outside addresses will not be accepted.
• We will only accept goods that are accompanied by a supplier`s bill with supplier`s name, company name, address, customer`s name and duly stamped by the supplier.
• If a supplier does not have own bill then whoever delivers the goods must fill in the declaration form & countersign accordingly.